FAQ
Frequently Asked Questions
About Juno & Vale
What is Juno & Vale?
Juno & Vale is an independent creative goods brand operated by JEAN JUMP LLC.
We create thoughtfully designed objects influenced by art, archival references, astronomy, symbolism, books, and everyday rituals.
What is The Celestial Archive?
The Celestial Archive is our zodiac-inspired collection.
Instead of treating the twelve zodiac signs as twelve versions of the same graphic, each sign is developed as its own imagined astronomical record with a unique archive code, chapter, constellation language, element, planetary association, visual motif, and inscription.
Are your zodiac products horoscope predictions?
No.
The Celestial Archive uses zodiac and astronomical symbolism as a creative and visual language. Our products are not intended to predict future events or provide professional, financial, medical, psychological, or other advice.
Do I need someone's exact birth time to choose a gift?
No.
If you know the recipient's zodiac sign, you can choose the corresponding design. No birth time or complete astrological chart is required.
Products
Will the product look exactly like the image?
We aim to represent products accurately through our product photography and descriptions.
Minor differences may occur because of screen settings, lighting, material characteristics, production processes, and normal manufacturing variation.
Please review the individual product page for the specifications applicable to the item you are considering.
Are frames included with art prints?
Only if the individual product page specifically states that a frame is included.
If a product is described as “unframed,” the listing is for the art print only.
Where can I find product dimensions and materials?
Relevant dimensions, materials, format, and other product-specific information are provided on the individual product page.
Please review these details before ordering.
Orders
How do I know my order was received?
After successfully completing checkout, you should receive an order confirmation at the email address provided during checkout.
If you do not see the confirmation, check your spam or junk folder before contacting us.
Can I change my order?
Contact us as soon as possible at support@junoandvale.shop.
We will make a reasonable effort to assist before fulfillment begins, but changes cannot be guaranteed once an order has entered processing.
Can I cancel my order?
Contact us as soon as possible.
If fulfillment has not begun, we will make a reasonable effort to accommodate the cancellation request.
Once an order has entered fulfillment or shipped, cancellation may no longer be possible. Eligible products may instead be returned after delivery according to our Return & Refund Policy.
Shipping
Where does Juno & Vale ship?
We currently ship within the United States only.
How long does processing take?
Orders are generally processed within 1–3 business days.
How long does shipping take?
Estimated carrier transit time after processing is 3–7 business days.
This means most orders are expected to arrive approximately 4–10 business days after the order is placed.
How much is shipping?
Standard shipping is $3.99 for orders below $50.
Qualifying merchandise orders of $50 or more receive free standard shipping.
Can I track my order?
When tracking is available, tracking information will be sent to the email address associated with the order.
Returns & Exchanges
What is your return period?
Eligible products may be returned within 30 days after delivery.
Do you charge return shipping?
For eligible returns accepted under our policy, Juno & Vale covers the return shipping cost.
Do you accept exchanges?
Yes.
Eligible products may be exchanged within the applicable 30-day return period, subject to product availability.
What if my order arrives damaged or incorrect?
Contact support@junoandvale.shop promptly with your order number and information about the issue.
Photographs may be helpful when reviewing damaged or incorrect items.
Refunds
How will I receive my refund?
Approved refunds are issued to the original payment method used for the purchase.
When will the money appear in my account?
After we issue an approved refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
Customer Care
Still have a question?
Email: support@junoandvale.shop
Phone: +1 (530) 590-0819
Monday–Friday
9:00 AM–6:00 PM ET