Refund policy
Return & Refund Policy
Last Updated: September 5, 2026
We want you to have clear information about your options after receiving a Juno & Vale order.
This policy applies to eligible purchases made directly through junoandvale.shop.
30-Day Return Window
Eligible items may be returned within 30 days after delivery.
The return window begins on the date the order is shown as delivered.
Returns may be requested for eligible items when you change your mind as well as when an eligible product does not meet your expectations.
Return Eligibility
To qualify for a return, an item should be:
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Returned within the 30-day return period;
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In its original condition;
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Unused and undamaged beyond what is reasonably necessary to inspect the item; and
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Returned with any components originally included with the product.
Proof of purchase or information that allows us to locate the original order may be required.
Starting a Return
To request a return, contact:
Please include:
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Your order number;
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The item you would like to return; and
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The reason for the return.
Our team will review the request and provide return instructions for eligible items.
Please contact us before sending an item back so that your return can be properly identified and processed.
Return Shipping
For eligible returns accepted under this policy, Juno & Vale covers the return shipping cost.
When applicable, we will provide instructions for the approved return shipping method.
Refunds
After your returned item is received, it will be inspected.
If the return is approved, the refund will be issued to the original payment method used for the purchase.
Original standard shipping charges, if any, are not refunded unless the return results from an error by Juno & Vale or applicable law requires otherwise.
Please allow additional time for your bank, card issuer, or payment provider to post an approved refund to your account.
Exchanges
Yes, we accept exchanges for eligible items within the applicable 30-day return period.
To request an exchange, contact support@junoandvale.shop.
Exchange availability depends on current product availability. If the requested replacement is unavailable, we may instead process an eligible return and refund.
Damaged or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged or you receive the wrong item, contact us promptly at support@junoandvale.shop.
Include your order number, a description of the issue, and photographs when they are reasonably helpful for us to review the problem.
If we confirm a fulfillment or product issue, we will provide an appropriate resolution without charging you return shipping for the affected item.
Non-Returnable Items
Certain items may be ineligible for return where required for hygiene, safety, legal, or product-specific reasons.
Any product-specific return restriction will be clearly disclosed on the relevant product page before purchase.
Gift cards, if offered, are generally not returnable except where required by law.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at support@junoandvale.shop.
We will make a reasonable effort to accommodate cancellation requests before fulfillment begins.
Once an order has entered fulfillment or shipped, it may no longer be possible to cancel it. If the item is eligible, you may request a return after delivery under this policy.
Refunds for Canceled Orders
When an order is successfully canceled before fulfillment and payment has already been captured, the applicable amount will be returned to the original payment method.
Processing time after a refund is issued depends on the customer's financial institution or payment provider.
Contact Us
For returns, exchanges, refunds, or order problems:
Juno & Vale
Operated by JEAN JUMP LLC
Email: support@junoandvale.shop
Phone: +1 (530) 590-0819
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM ET