Order Cancellation & Changes Policy
Order Cancellation & Changes Policy
Last Updated: September 5, 2026
We understand that plans can change. If you need to cancel or modify a Juno & Vale order, please contact us as soon as possible.
Cancellation Requests
Send your request to:
Please include your order number and the email address associated with the order.
We will make a reasonable effort to accommodate cancellation requests received before fulfillment begins.
Because orders may move into processing shortly after they are placed, we cannot guarantee that every cancellation request can be completed.
Order Changes
If you need to request a change to an item, variant, quantity, or shipping address, contact us as soon as possible.
We will review the status of the order and let you know whether the requested change is still possible.
After an Order Has Shipped
Once an order has shipped, we generally cannot cancel it or change its delivery information.
If the product is eligible for return, you may request a return after delivery under our Return & Refund Policy.
Successfully Canceled Orders
If we successfully cancel an order for which payment has already been captured, the applicable refund will be issued to the original payment method.
Your financial institution or payment provider may require additional time to post the refund.
Contact
Juno & Vale
Operated by JEAN JUMP LLC
Email: support@junoandvale.shop
Phone: +1 (530) 590-0819
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM ET