Shipping & Delivery Policy

Last Updated: September 5, 2026

This Shipping & Delivery Policy applies to purchases made through Juno & Vale at junoandvale.shop.

Where We Ship

Juno & Vale currently ships within the United States only.

We do not currently offer international shipping.

Order Processing

Orders are generally processed within 1–3 business days after they are successfully placed and payment is confirmed.

Business days are Monday through Friday, excluding applicable holidays.

Order processing time is separate from carrier transit time.

Estimated Transit Time

After an order has been processed and handed to the carrier, estimated transit time is:

3–7 business days

Based on these estimates, most orders should arrive approximately 4–10 business days after the order is placed.

Delivery dates are estimates rather than guaranteed arrival dates. Carrier disruptions, severe weather, high-volume periods, incorrect delivery information, and other circumstances outside our reasonable control may affect delivery.

Shipping Rates

Standard shipping within the United States is $3.99 for orders under $50.00.

Orders with a qualifying merchandise subtotal of $50.00 or more receive free standard shipping.

The qualifying threshold is calculated using the merchandise subtotal after applicable discounts and before taxes.

Any applicable shipping charge will be displayed before you complete checkout.

Order Tracking

When tracking information is available for your shipment, it will be sent to the email address associated with your order.

Tracking information may require additional time to update after a shipping confirmation is issued.

Shipping Origin

Orders are fulfilled from our United States operations associated with JEAN JUMP LLC.

Our business and fulfillment information is maintained consistently with the information provided through our store and applicable business records.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an address error shortly after placing an order, contact us as soon as possible at support@junoandvale.shop.

We will make a reasonable effort to assist before fulfillment begins, but we cannot guarantee that an address can be changed after an order enters processing or has shipped.

Carrier Delays

Once an order has been transferred to a shipping carrier, delivery may occasionally be affected by circumstances outside our direct control.

If your tracking information shows an unusual delay, please contact us so we can review the available shipment information and assist with the next appropriate step.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please first check the delivery area, household members, neighbors where appropriate, and any location identified by the carrier.

If the package still cannot be located, contact us at support@junoandvale.shop with your order number.

Damaged, Incorrect, or Missing Items

Please inspect your order after delivery.

If an item arrives damaged, you receive an incorrect item, or something from your shipment is missing, contact support@junoandvale.shop promptly with your order number and relevant photographs when appropriate.

We will review the issue and provide the appropriate resolution.

Questions

For questions about shipping or an existing order:

Email: support@junoandvale.shop
Phone: +1 (530) 590-0819

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM ET